For the safety of your birds as well as other peoples birds we do not allow returns. Please make your selections carefully, and e-mail us if you have any questions, or would like us to make a suggestion for you. We will of course replace any item that is shipped in our error.
After payment is received, most orders are shipped out within seven to fourteen “business days”. This depends on several factors such as day of the week, what you order, and what’s in stock. Toy parts orders are normally shipped within a few days. If you order during a sale, please note; shipping times could be longer than stated above.
Custom orders, and orders that have shipped cannot be cancelled.